At Congent AI, we take the security of your data seriously. Your trust in our services is important to us, which is why we implement robust measures to ensure that your personal data remains safe and secure.
All interactions with our chatbot and voice assistant are secured using HTTPS (SSL/TLS), ensuring that your communications with our services are encrypted and cannot be intercepted by unauthorized third parties.
We utilize anonymization techniques to ensure that any personal data shared during conversations is stripped of identifiable information. In cases where anonymization is not possible, we apply pseudonymization to keep personal information separate from other data.
For accounts with sensitive information, we enforce multi-layer authentication procedures, including two-factor authentication (2FA). This provides an additional layer of security to ensure that unauthorized individuals cannot access your account.
To further enhance security, we segment user data into different levels of access. Sensitive data is stored in a separate, more secure database with additional access control measures, reducing the potential for unauthorized access.
Our infrastructure is constantly monitored for any suspicious activity. We employ real-time threat detection systems to identify and block potential threats before they can affect your data.
We ensure that all third-party integrations, such as APIs used for payment processing or external services, are secured using encryption and authentication mechanisms. This minimizes the risks associated with external service providers accessing user data.
We follow industry standards and comply with various regulatory frameworks, such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). We also ensure that we are in alignment with other regional data protection laws.
We implement automatic data purging protocols, which ensure that user data is deleted or anonymized after a set period of inactivity. This minimizes the risk of holding outdated or unnecessary data and further protects user privacy.
Access to sensitive data is strictly controlled. Only authorized personnel with specific roles are granted access to user data. We use role-based access controls (RBAC) to ensure that employees or system administrators can only access the data necessary for their job function.
We provide clear and concise information about the data we collect, how it is used, and the security measures we implement. We ensure that user consent is obtained prior to collecting or processing any personal data, and users are given the option to revoke their consent at any time.
Any third-party service providers that we collaborate with are carefully vetted for their security practices. We ensure that they meet the same high standards of data protection as Congent AI, and that they comply with privacy laws to safeguard your data.
In the event of a data breach, we have a well-defined response plan to quickly mitigate the damage. This includes notifying affected users, taking corrective action, and working with legal authorities to handle the situation appropriately.
We believe that user education is key to overall data security. We provide resources and guidance on how you can protect your personal information, such as setting strong passwords and recognizing phishing attempts.
If you have any questions about our data security practices or need assistance with your privacy settings, feel free to reach out to us. You can contact our support team at hi.neurobrains@gmail.com for further assistance.
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