At Congent AI, we are committed to providing you with the best support experience possible. Whether you have a question about our chatbot, voice assistant, or need help with any technical issues, we are here to assist you. Below are the different ways you can get in touch with us for support:
Our support team is available to assist you via email. You can send any inquiries, technical issues, or feedback to support@congentai.com. We strive to respond to all inquiries within 24-48 hours.
For instant support, you can chat with our support team through our live chat feature available on our website. Simply click the chat icon at the bottom right of the screen, and one of our agents will assist you in real-time.
Many common questions and troubleshooting steps are answered in our Knowledge Base and FAQs section. Visit our FAQs page for detailed guides, tips, and solutions to frequently asked questions about our services and features.
We are in the process of adding phone support to our customer service channels. Stay tuned for updates on this option, which will allow you to speak directly with our support team over the phone for personalized assistance.
Our support team is available Monday to Friday, 9:00 AM - 6:00 PM (GMT). We make every effort to respond to inquiries outside of these hours, but response times may be slightly delayed.
We are working on launching a community forum where users can interact, share experiences, and ask for help from both our support team and fellow users. This will be a valuable resource for troubleshooting and learning more about Congent AI services.
For premium users or businesses, we offer remote assistance to resolve more complex issues. This service allows our support agents to remotely access your system (with your consent) to provide hands-on troubleshooting and solutions. Contact our support team to learn more about this option.
You can also reach out to us via our official social media channels. Our team is active on:
We value your feedback and suggestions. If you have any ideas on how we can improve our services or features, please send us an email at feedback@congentai.com. Your input helps us improve and evolve Congent AI to better meet your needs.
If you encounter an urgent issue that requires immediate assistance, please mark your email or chat with "URGENT" in the subject line, and our support team will prioritize your case.
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